Cancel Order Policy

At Eyvelle™, we know that sometimes plans change. That’s why we’ve made our cancellation policy simple, fast, and customer-friendly.

⏱ Cancellation Window – Act Fast

You have a 30-minute window after placing your order to cancel it for any reason. Changed your mind? No problem. This short window gives you peace of mind without delaying your shipment.

🧾 How to Cancel

If it’s been less than 30 minutes, just visit our Contact Us page. Our Eyvelle support team is ready to assist and cancel your order—no hassle, no stress.

🚚 After 30 Minutes

If 30 minutes have passed, your order has likely already entered processing. Our fulfillment team works quickly to get your package out the door. Once the process begins, we’re unable to cancel or modify the order.

🤝 Need Help?

Have questions or something else on your mind? Head over to our Contact Us page. We’re here to help with anything you need.

💜 Thank You for Choosing Eyvelle

We truly appreciate your trust in Eyvelle™. It means everything to us. We're honored to be part of your journey to comfortable, healthier eyes—and we’re always here to support you.